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Your Order Has Not Shipped:


•    You may request a cancellation 
•    Sign in to Your Account at the top of the page
•    Find the order you want to cancel on your main account page  
•    If it's still possible to cancel your order, you'll see a "Request Cancellation" button on the order details page
•    If there is no "Request Cancellation" button, the order is already being shipped and cannot be cancelled
•    Whether you use the "Request Cancellation" button yourself or contact us, the actions are the same and does not guarantee the order will be cancelled 
•    If your order is successfully canceled, you will receive a cancellation email
•    If cancellation is not successful, you can start a return online

If Your Order Cannot be Canceled or Has Shipped:


•    Shipped orders cannot be cancelled in your account
•    If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy